Returns Policy

"Change of mind" Returns:

If you wish to return an item because you have changed your mind about your purchase, Soft Interiors will offer you an exchange voucher:

  • You return the item within 7 days of receiving the product (will be determined from tracking confirmation);
  • The item is in a re-saleable condition including that:
    • It is unused and in its original condition; and
    • The product is not one on which a change of mind return is not available (see below).

‚ÄčIf these requirements are not satisfied, Soft Interiors reserves the right not to offer an exchange voucher or refund for change of mind returns.

Some products are excluded from change of mind returns including Artwork, cow hide floor rugs and wall paper as these are all custom made/purchased items.

Goods on which a change of mind return will be individually evaluated:

Soft Interiors will individually evaluate the return of items from the following categories under the change of mind returns policy:

  • Made to order products including artwork and wallpaper.

  • Cow hide rugs.

We reserve the right to refuse or accept returns/exchanges on the above items at our own discretion.

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns:

Soft Interiors will accept product returns and provide you with an exchange voucher, stored credit, replacement product or refund where:

  • The product is faulty or is not of acceptable quality, or
  • The product does not match the description; and
  • You can provide proof of purchase.

Soft Interiors reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Soft Interiors reserves the right to:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.

Please note:

  • Refunds will be issued using your original payment method
  • Gift cards are not redeemable for cash

Return Address:

All returns should be address to:

Soft Interiors
PO Box 3314
Mentone East, Vic
3194